5. Troubleshooting
No welcome page?
If you see an error page during step 1 of Connecting to the Internet, type http://192.168.1.254 into the address bar and press enter on your keyboard.
You'll be taken to the Thomson home page. Click Thomson on the left menu. Next click Set Up (under Pick a Task... at the bottom of the page) and go back to step 2 to continue configuring your router.
What are the router username & password?
If you didn't change anything in step 6 and you've not changed them since setting up, then the username will be Administrator (note the uppercase A) and the password will be the serial number of your router, which you'll find on the bottom:
Ignore the part in brackets, the bit you'd need in this example is CP0752SFB4J (note the uppercase CP).
Resetting your router
If you have any problems setting up your Thomson Gateway, you can reset it and start again.
Use a paperclip, pen or pointed object to press into the reset pin hole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.
You now need to apply your settings again. Follow this guide again from Connecting to the Internet.
0 comments:
Post a Comment